I am experiencing “PDP Authentication Failure”

"PDP authentication failure" may be related to your settings or the data/validity period of your eSIM.

Please check if you have experienced any of the following:

  1. Set up the APN (all lowercase, all one word) according to the information on the eSIM installation page.
  2. Ensure there is remaining data on your eSIM: If you try to connect without remaining data, you may encounter this error.
  3. You have connected to a supported network as advised on the eSIM installation page.
  4.  To find the eSIM installation page and all the details, go to "My eSIM > Details > Install eSIM" and scroll down. At this point, please reset network settings.

If the above steps don't help, try resetting network settings:

  1. Go to "Settings" on your device.
  2. Navigate to "General."
  3. Go to "Reset."
  4. Select "Reset Network Settings."
  5. Restart your device.

Resetting network settings will reset existing Wi-Fi networks and passwords, cellular network settings, as well as VPN and APN settings.

How do I install and set up an eSIM on my iOS device?

Check here

How do I install and set up an eSIM on my Android device?

Check here

Check the compatibility of your device

Verify here

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