Delivery Method:
At TeneSIM, we pride ourselves on delivering eSIM cards promptly and efficiently. Upon purchase, your eSIM card will be delivered electronically via email, our website, or through our mobile app's personal center. We do not ship physical SIM cards.
Delivery Time:
We understand the importance of immediate access to your eSIM card. In most cases, your eSIM card will be delivered instantly upon purchase. However, in rare circumstances, it may take up to 5 minutes for you to receive your eSIM card.
Delivery Confirmation:
Once your eSIM card has been successfully delivered to your designated email address or personal center on our website or app, you will receive a confirmation email. This email will contain all necessary instructions and activation details for your eSIM card.
Lost or Delayed Delivery:
If you experience any issues with the delivery of your eSIM card, such as not receiving it within the expected timeframe, please contact our customer support team immediately. We will investigate the issue and ensure that you receive your eSIM card as soon as possible.
Customer Support:
For any questions or concerns regarding the delivery of your eSIM card, please reach out to our dedicated customer support team. We are committed to providing you with the best possible service and assistance.
Contact Information:
TeneSIM
service@tenesim.com
