Refund Policy

Return Policy:

Thank you for shopping at www.tenesim.com. We strive to provide you with the best experience in virtual eSIM cards. You may be eligible for a refund under the following circumstances:

Unactivated eSIM Card: If you have not activated your virtual eSIM card, you can request a refund within one month of purchase.

Incompatibility with Eternal Devices: If your eternal device is not compatible with our eSIM cards, you are eligible for a refund. Please provide proof of incompatibility, such as documentation from the device manufacturer.

Poor Signal Quality: If you experience poor signal quality that renders the eSIM card unusable, you can request a refund. We may ask for evidence of the signal issues, such as screenshots or network diagnostic reports.

Refunds

If your situation falls under one of the eligible cases mentioned above, please follow the refund process outlined below:

Refund Process

To request a refund, please follow these steps:

Send an email to [service@tenesim.com] with the subject line: "Request for eSIM Card Refund."
In the email, provide your order number and specify the reason for requesting the refund, detailing which of the eligible cases applies to your situation.
If applicable, attach any supporting documentation, such as proof of incompatibility or evidence of signal issues.
Our customer service team will review your request and initiate the refund process if it meets the criteria mentioned in our policy.
Once the refund is processed, you will receive a confirmation email, and the refund amount will be credited back to the original payment method within a certain number of days, depending on your payment provider's policies.
Contact Us

If you have any questions about our return and refund policy, please contact us.

Contact Information:

TeneSIM

service@tenesim.com